Refund & Cancellation Policy
1. Free Trial
All paid plans include a 7-day free trial. You won't be charged during this period. You can cancel anytime within the trial — no charges, no questions.
2. 7-Day Money-Back Guarantee
If you're not satisfied within 7 days of your first paid charge, email us at [email protected] for a full refund. No questions asked.
3. Monthly Subscriptions
- Cancel anytime — service continues until end of paid period
- No prorated refunds for partial months
- Auto-renewal can be turned off in dashboard → Billing
4. Purchases in the Android App (Google Play)
Subscriptions bought inside the ViralDM Android app are billed by Google Play, not Razorpay. Cancellations and refunds for those purchases are handled under Google Play's refund policy from your Google Play account; we cannot refund a Play purchase directly. The 7-day money-back promise above still applies — contact us and we will process it through Google.
5. Non-Refundable Items
- Digital products bought from a creator's ViralDM store are sold by that creator — refunds for those are the creator's decision, not ours
- Setup/migration services already delivered
- Custom development work
- Third-party costs (Razorpay fees, etc.)
6. Refund Process
- Email [email protected] with your account email and reason
- We respond within 24 business hours
- Approved refunds processed within 7-10 business days
- Refunded to original payment method (UPI/Card/Bank)
7. Account Termination by Us
If we terminate your account for violating Terms of Service or Acceptable Use Policy, you are not eligible for refunds.
8. Disputes & Chargebacks
Please contact us first before initiating chargebacks. Chargebacks without prior contact may result in immediate account suspension.
9. Changes to This Policy
We may update this policy. Changes apply only to future purchases.
10. Contact
Billing/refunds: [email protected]